Booking procedure

About payment

To pay your services you have following options:

  • By WSpay (credit card secure online payment method)
  • By bank transfer (from your bank account to ours, please be sure to cover transaction costs)
  • Credit card payment: (personally contact our agent by phone/mail and provide credit card details)
  • In cash: some services you can pay on arrival day or on a day when you purchase the service
Secure payments processing on this website is provided by WSpay. We are following the industry security standards such as PCI-DSS while dealing with sensitive customer data. All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Guest right to change or cancellation

About cancellations: If a guest wants to cancel the services booked, this should be done in a written form (e-mail, fax or mail). The date when the agency received a written notice of cancellation is the basis for making the bill of cancellation costs in the following way:

  • Up 45 days or longer prior to trip departure: we return what you have paid minus EUR 50,00 fee per person
  • 44-31 days prior to trip departure: we charge 50% of your payments and EUR 50 processing fee per person
  • 30-15 days prior to trip departure: we charge 75% of your payments and EUR 50 processing fee per person
  • 14-0 days prior trip departure: No refund
  • If a guest does not show up at the destination or cancels the tour package after the period of its use has already begun, the agency charges the entire price of the tour package. If the expenses were really bigger than the before-said, the agency holds the right to charge those real expenses.
In case if we need to cancel the booking of the trip, we will refund you PRICE paid in advance for the trip. We do not refund bank transfer expanses or credit card fees.

Health and Fitness

Our outdoor trips require certain level of the physical activity and You should be in good physical health to participate in our trips. Please discuss any health and medical questions you may have with your doctor prior to your trip.

For more information please visit General Terms and Conditions.

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